1. Definitions

• "We" / "Our": Refers to Sylvox, LLC and its authorized service providers operating in the AU.

• "Product": Refers to the full range of Sylvox outdoor TV products (e.g., Partial Sun Series, Full Sun Series, RV TVs, Kitchen TVs, Commercial Displays, etc.) purchased through sylvoxtv.com or authorized AU channels, with the specific model subject to the order.

• "Failure": Refers to mechanical or electronic functional abnormalities of the Product due to material defects, workmanship issues, normal wear and tear, extreme temperatures (-30°C to 50°C), salt spray corrosion, etc.

• "Replacement Product": Refers to new, refurbished, or functionally equivalent products, meeting original factory specifications. It may have a lower selling price than the original product due to technological advancements.

2. Plan Term

• Effective Date: Coverage begins the day after the expiration of the manufacturer's original warranty period, as stated on the order confirmation page.

• Duration: The Plan remains in effect for the full term of the coverage unless cancelled or fulfilled.

• Term Extension:

  • If the product is under repair when the Plan expires, the term will be extended until the repair is completed.

3. What is Covered?

3.1 Mechanical and Electronic Failures

• Includes screen malfunction, circuit failure, abnormal sound, etc., caused by material defects, workmanship issues, normal wear and tear, extreme temperature changes (-30°C to 50°C), dust, humidity, salt spray corrosion.

• Examples: Mainboard damage due to water penetration under IP55 waterproof rating; abnormal screen display caused by high temperature exposure.

3.2 Free Repair and Replacement

• Free repair or replacement of faulty parts, including display screens, power modules, speakers, connecting cables, etc., using original or equivalent performance parts.

• If repair is not possible, a replacement product of the same model or functional equivalent will be provided, ensuring core parameters (e.g., 4K resolution, brightness) are maintained.

3.3 Service Fulfillment

• If a valid claim is submitted for a covered failure, Sylvox will either:

  1. Repair the defect using new or previously used genuine Sylvox parts that meet functional requirements, or

  2. Exchange the Covered Product with a replacement product that is new or comprised of new and/or previously used genuine Sylvox parts.

• If repair or replacement is not possible, Sylvox will reimburse via store credit, gift card, or cash equal to the greater of the current retail price or the original purchase price. The original product becomes Sylvox property.

• Replacement products maintain coverage for the remainder of the Plan Term.

4. What is Not Covered?

The Plan does not cover:

• Damage caused by misuse, abuse, intentional damage, or unauthorized modification (e.g., disassembling waterproof seals).

• Damage from natural disasters, war, or third-party infringement.

• Cosmetic wear that does not affect functionality.

• Regular replacement of consumable parts (batteries, remotes, etc.).

• Accidental damage during transportation.

• Problems caused by improper installation.

• Loss or theft.

• Commercial use outside personal/private purposes.

• Unauthorized service or repair outside the AU unless approved by Sylvox.

• Software/data loss, data recovery, or reinstallation of software.

• Any damage resulting from opening, servicing, or altering the product by unauthorized parties.

• Pre-existing conditions prior to the purchase of the product.

5. Service Process and Rights

Reporting and Response

• Channels:

  • Online submission: Log in to sylvoxtv.com.au and submit a repair form with proof of purchase and problem description.
    

  • Email: Send an email to service.au@sylvoxtv.com with serial number and problem details.

• Response Time:

  • Problem verification within 1 working day.

  • Eligibility for warranty service confirmed within 3 working days.

• Repair and Replacement:

  • Replacement products enjoy coverage for the remaining warranty period.

6. Fees and Refunds

• The original purchase price includes the standard warranty. No separate extended warranty purchase option is available in the AU.

7. Sylvox’s Cancellation Rights

Sylvox may cancel coverage if:

• Fraud or misrepresentation is discovered.

• Service parts are unavailable (with 60 days’ prior notice).

Upon cancellation due to unavailability of parts, a pro-rata refund for the unexpired term will be issued.

8. General Terms

• If the same fault requires a 4th repair after 3 previous repairs, Sylvox will replace the product free of charge or refund the original purchase price (excluding tax).

9. Dispute Resolution

• Informal Resolution: Customer service negotiation within 30 days.

• Binding Arbitration: If unresolved, disputes will be settled under the rules of the Australian Centre for International Commercial Arbitration (ACICA) in Sydney, Australia.

• Exceptions: Does not affect consumer rights under AU law.

10. Applicable Law

• Governed by the laws of the AU, without affecting statutory consumer rights.

11. Sylvox Commitment

• Sylvox guarantees professional service, ensuring every TV can withstand outdoor conditions and maintain performance.

12. Privacy and Data Use

• Sylvox collects and uses personal data (name, contact info, serial number, repair history) to provide and improve services, process claims, and communicate with customers.

• Data handling complies with the [Sylvox Privacy Policy] and AU data protection law (AU GDPR).

• Third-party service providers follow their privacy policies.

13. Limitation of Liability and Warranty Disclaimer

• Sylvox is not liable for indirect, incidental, or consequential damages, including data loss, downtime, or business loss.

• Total liability is limited to the original purchase price of the product.

• The Plan supplements statutory rights and does not replace AU consumer protections.

14. Modification and Severability

• Terms can only be modified by a written document signed by an authorized Sylvox representative.

• If any provision is invalid, the remainder remains in effect.

15. Localized Compliance Notes

• Terms comply with AU consumer protection laws.

• Refunds and cancellations processed according to statutory requirements.

16. Contact Information

• Email: service.AU@sylvoxtv.com

Effective Date: 2025/10/24
Last Updated: 2025/10/24

Welcome to SylvoxTV (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.sylvoxtv.com.au (“Site”) or purchase our products and services (“Products”).

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to process your orders and provide better service.

1.1 Personal Information

When you make a purchase or create an account, we may collect:

· Name, email address, phone number, billing/shipping address;

· Payment details (processed securely through third-party payment providers);

· Order and transaction history;

· Customer service interactions.

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

· IP address, browser type, and operating system;

· Pages viewed, referral source, and time spent on our Site;

· General location (based on IP address).

For details about cookies and tracking technologies, please see our separate Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

· Process and fulfill orders and payments;

· Communicate with you about your purchases, delivery, and support requests;

· Improve our website, products, and services;

· Send marketing communications (only with your consent);

· Prevent fraud and comply with legal obligations.

3. Sharing Your Information

We share personal information only as necessary to provide our services, including with:

· Service Providers: such as payment processors (e.g., Shopify Payments, PayPal, Klarna), shipping carriers, and IT support services;

· Analytics and Advertising Partners: such as Google Analytics or Meta Pixel, to help us understand how visitors use our Site and to deliver personalized marketing;

· Legal Authorities: when required to comply with applicable laws or lawful requests.

We do not sell, rent, or trade your personal data to third parties.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and accounting requirements.

When your information is no longer required, we securely delete or anonymize it.

5. Your Rights

Depending on your location, you may have the right to:

· Access, update, or correct your personal data;

· Request deletion of your personal data;

· Withdraw consent for marketing communications;

· Request data portability.

To exercise these rights, please contact us at support@sylvoxtv.com.

If you are a resident of the European Union (EU), this Privacy Policy complies with the General Data Protection Regulation (GDPR).
If you are a resident of California (U.S.), you have additional rights under the California Consumer Privacy Act (CCPA).

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our Site and Products are not directed toward children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.

9. International Transfers

We may process your information outside your country of residence, including in the United States. When we transfer personal data internationally, we ensure adequate protection in accordance with applicable data protection laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised effective date.

We encourage you to review this page regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

SylvoxTV
Email: support@sylvoxtv.com
Website: https://www.sylvoxtv.com.au

Effective Date: 2025/10/24
Last Updated: 2025/10/24

Welcome to SylvoxTV (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website www.sylvoxtv.com.au (“Site”) and your purchase of any products or services (“Products”). By using our Site or purchasing from us, you agree to these Terms.

Please read them carefully before proceeding.

1. Use of Our Site

By accessing our Site, you represent that you:

· Are at least 18 years old (or the age of majority in your jurisdiction);

· Have the legal capacity to enter into a binding contract; and

· Will use our Site only for lawful purposes in accordance with these Terms.

We may refuse service, suspend accounts, or cancel orders at our discretion if we believe a user violates these Terms or applicable law.

2. Account Registration

Creating an account allows you to track orders and manage preferences. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

If you suspect unauthorized access, please notify us immediately at support@sylvoxtv.com.

3. Orders and Payments

All orders are subject to acceptance and product availability. We reserve the right to:

· Limit or cancel quantities per customer, per household, or per order;

· Modify or update pricing, descriptions, or availability at any time; and

· Refuse or cancel orders that appear fraudulent or in violation of these Terms.

Payments must be completed at the time of purchase using approved payment methods (e.g., credit/debit cards, PayPal, Klarna). All prices are listed in Australian dollars (AUD) unless otherwise stated.

4. Shipping and Delivery

We ship to regions listed on our Site. Delivery times are estimates and may vary due to carrier delays, customs clearance, or external factors.

Once an order is shipped, title and risk of loss transfer to the customer. We are not responsible for delays or damages caused by shipping carriers.

5. Returns and Refunds

Please refer to our Return Policy for full details regarding eligibility, time frames, and procedures for returns and refunds.

Returned products must be in original packaging, unused, and include all accessories.

6. Warranty and Product Support

6.1 Limited Warranty

SylvoxTV outdoor TVs and accessories come with a limited manufacturer’s warranty against defects in materials and workmanship under normal use and conditions.

· The warranty period begins on the date of original purchase.

· Warranty coverage typically includes repair or replacement of defective parts at our discretion.

· Damage resulting from misuse, improper installation, accidents, alterations, or unauthorized repairs is not covered.

· Cosmetic damage, normal wear and tear, and environmental factors (such as lightning strikes, corrosion from chemicals, or water intrusion due to improper installation) are excluded from coverage.

6.2 Weatherproof & Outdoor Use

Sylvox outdoor TVs are designed for weather resistance, not total exposure to severe elements. To maintain coverage:

· Always install the product in accordance with the provided installation and safety guidelines.

· Avoid submersion or continuous water exposure.

· Use proper enclosures or mounting when required.

6.3 Warranty Claims

To file a claim:

1. Contact support@sylvoxtv.com with your order number, proof of purchase, and a description of the issue.

2. We may request photos, serial numbers, or additional documentation.

3. Approved claims may result in repair, replacement, or refund at our discretion.

Shipping costs for returns under warranty may vary depending on the nature of the claim and applicable consumer protection laws.

6.4 Extended Support

We provide technical support and setup assistance for all registered customers. For out-of-warranty products, repair services and parts may be available for a fee.

For full details, please visit our Warranty Policy (if applicable) or contact us directly.

7. Intellectual Property

All content on this Site — including text, graphics, images, videos, product descriptions, and logos — is owned by or licensed to SylvoxTV and protected by copyright and trademark laws.

You may not reproduce, distribute, or commercially exploit any content without our prior written permission.

8. User Content and Reviews

You may post product reviews and comments as long as they do not contain:

· Offensive, defamatory, or unlawful content;

· Spam, promotional material, or misleading information;

· Malware or harmful code.

By submitting content, you grant SylvoxTV a perpetual, royalty-free, worldwide license to use, reproduce, and display your submission for promotional or commercial purposes.

9. Third-Party Services and Links

We may use third-party tools or link to external websites (e.g., for payments, shipping, or analytics). We are not responsible for their content, accuracy, or practices.

Use of third-party services is governed by their own terms and policies.

10. Disclaimer of Warranties

The Site and all Products are provided “as is” and “as available” without warranties of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, SylvoxTV and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from:

· Your use of the Site or Products;

· Errors, delays, or interruptions in service; or

· Loss of data or profits.

In any case, our total liability shall not exceed the amount paid by you for the Product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless SylvoxTV, its employees, and affiliates from any claims, damages, or expenses arising from your use of our Site, your breach of these Terms, or your violation of applicable law.

13. Governing Law

These Terms shall be governed by and construed under the laws of the Commonwealth of Australia, without regard to its conflict of law principles.

Any disputes shall be brought exclusively in in the courts of Australia.

14. Changes to Terms

We may modify these Terms from time to time. Updated versions will be posted on this page with a new effective date. Continued use of the Site constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms or your product warranty, please contact us:

SylvoxTV
Email: support@sylvoxtv.com
Website: https://www.sylvoxtv.uk

We currently provide free shipping to the AU/EU/JP/US/CA/UK. Customers from other countries need to contact us via presale.au@sylvoxtv.com to confirm the shipping fee. 

We have overseas warehouses in Australia respectively, depending on your address and the size of the product purchased, the logistics delivery time will vary.

Normally, we will send the goods out within 48 hours once you confirm your order, your order will be shipped out via Express delivery or truck, depending on the TV size. After we ship out your order you will receive the update email that includes the tracking number, Orders placed after 2 pm on Friday are processed on the following Monday.

For the AU Region

All product sizes equal to or less than 55 inches, in the AU region will arrive within 2-5 business days. For products larger than 55 inches, will arrive within 5-6 business days.

Note:
Customers purchasing from sylvoxtv.com.au will only have deliveries to addresses within Australia.

International Shipping:
Customers from other countries should contact us at presale.au@sylvoxtv.com to confirm shipping fees.

The Shipping Information is as follows：

Normally the goods will be shipped within 48 hours after confirming your order.

Orders placed after 2pm CDT on Friday will be processed the following Monday.

Prices
All prices on the official website are exclusive of taxes. You must pay
the applicable taxes according to your local tax policy at checkout.
Tracking your shipment
We use standard logistics providers to ship your items. You will receive
one or more tracking numbers in the confirmation email we send you
when your order ships. This tracking number can be used to check the
status of your shipment on the provider's website using the links
provided.

Order not received
lf you do not receive your order within the estimated delivery time
frame, please contact us at service.au@sylvoxtv.com. Our team will surely
solve your problem.

Effective Date: 2025/10/24
Last Updated: 2025/10/24

This Cookie Policy explains how SylvoxTV (“we,” “us,” or “our”) uses cookies and similar technologies on our website www.sylvoxtv.com.au (“Site”). It should be read together with our Privacy Policy.

By continuing to browse or use our Site, you agree to the use of cookies as described below. You can manage or disable cookies through your browser settings at any time.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, remember your preferences, and improve your experience on our Site.

Cookies may be “session cookies” (deleted when you close your browser) or “persistent cookies” (stored until they expire or are deleted).

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

· Essential Cookies – Required for our website to function properly. For example, they allow you to log in, add products to your cart, and complete purchases.

· Performance Cookies – Help us understand how visitors interact with our website by collecting data such as pages visited, time spent, and error reports (e.g., via Google Analytics).

· Functional Cookies – Remember your settings and preferences, such as language or region, to enhance your browsing experience.

· Advertising and Targeting Cookies – Used to deliver personalized ads and measure campaign effectiveness (e.g., Meta Pixel, Google Ads).

· Social Media Cookies – Allow you to share products or content through social platforms like Facebook, Instagram, or YouTube.

3. Third-Party Cookies

Some cookies are set by third parties on our Site for analytics, advertising, and functionality. These third parties may collect information about your browsing behavior across different websites.

Examples include:

· Google Analytics (website traffic analysis)

· Meta (Facebook) Pixel (advertising personalization)

· Shopify Cookies (if your store is hosted on Shopify)

We do not control third-party cookies, and their use is subject to their respective privacy and cookie policies.

4. Managing Cookies

You can control and manage cookies in several ways:

· Browser Settings: Most browsers allow you to delete or block cookies through their settings.

· Opt-Out Tools: You can opt out of targeted advertising through the following links:

o Google Ads Settings

o Meta Ads Preferences

o Network Advertising Initiative

Please note that disabling cookies may affect the functionality of certain parts of our Site and your ability to make purchases or use features smoothly.

5. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our cookie practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised effective date.

6. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

SylvoxTV
Email: support@sylvoxtv.com
Website: https://www.sylvoxtv.com.au